Customer Service:

BlackBerry Desktop Integration

RIM Handheld - Answers

Your battery is dead. Replace it with a fresh AA battery and then try to turn your handheld on again. Any settings that you changed or information you entered will be saved.

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While a few drops of moisture should not damage your handheld, you should avoid placing it in direct contact with liquids.

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There are many easy ways you can extend battery life:

• Your first battery may not last as long as subsequent ones. When you first receive your handheld, remove the battery from the compartment and replace it with the fresh battery included in the package.
• If possible, change the beeper notification to vibrate only. Use the beeper notification option only when necessary.
• Whenever possible, operate without turning on backlighting.
• When you reply to messages, do not "Reply with Text". Replying with text requires more battery power.
• Only connect your handheld to your PC when necessary. Connecting your handheld to your PC requires a significant amount of battery power.

Please note that in some circumstances, it may take awhile after inserting the AA battery before your LCD display reappears (because the Lithium Ion battery may need to charge).

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Make sure the AA battery is inserted properly in the battery compartment. If the battery is too low to turn on the handheld, a message will appear briefly on the screen saying "Battery too low for handheld usage". Replace the battery and then try again.

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There are a number of ways to get a period to appear when you type messages.

• If you want a period at the end of a sentence, press the SPACE key twice. A period will appear, followed by a space, and the next letter will automatically be capitalized.
• If you want a period in an email field, press the SPACE key.
• If you want to insert a period anywhere, press Alt + M. You can use the Alt key to insert the symbols printed on the keys in orange.

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When you set your alarm, make sure you change the Alarm On/Off field to ON. When the alarm is turned on, a bell icon appears on the home screen below the date.

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You can return to the Home screen from any other screen or menu by pressing the BACKSPACE key (immediately below the trackwheel) until you see the Home screen. The BACKSPACE key lets you backup through screens that you have viewed.

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Ensure that the volume setting of the notification option is set to Low, Medium, or High, rather than Off. If the volume is set to Off, you won't receive notification of new messages.

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There are two ways you can make it brighter, depending on when you find the LCD to be faint:

• If the LCD is faint all the time, even in bright, indoor light, you can adjust the screen contrast. From the Device Options screen, choose Screen/Keypad and adjust the screen contrast to your preference.
• If the LCD is faint when you use it in a poorly lit or dark area, you can turn on the backlighting. Press the ALT key three times. Backlighting turns off automatically if you don't press any key or roll the trackwheel for 10 seconds.

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PIN is short for Personal Identification Number. Each handheld has a unique PIN, like every phone line has a unique phone number. PINs are up to 8 digits long.

If you know the PIN of another BlackBerry handheld, you can send messages directly to that PIN rather than to the person's email address. Enter the PIN in the address entry for that person and select Use PIN when you send the message.

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For some reason, your attempt to register on the network has failed. You can register again manually: scroll to and click Options, then select Network Settings. Click to view the menu and select Register Now. You will receive a message indicated that your handheld is successfully registered. You must be in coverage for registration to work.

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This occurs as a security measure if an incorrect password is entered ten times.  As well as the handheld�s radio being turned off, the radio icon is removed from the home screen, and all personal information is erased from the device.

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BlackBerry Desktop Integration - Answers

• If you have a password enabled on your handheld, enter that password. The password dialog will appear whenever you are transferring information between your PC and your handheld.
• If you do not have a password enabled on your handheld, there is a minor file problem on your handheld. Remove your handheld from the cradle and reset it by pressing ALT + SHIFT + BACKSPACE simultaneously. Now you can place it in the cradle again and connect to your PC.

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• Make sure that your cradle is plugged in to a COM port on the back of your PC and that the handheld is placed securely in the cradle.
• The serial ports on your handheld and in the cradle must be aligned.
• Try clicking Detect again, or you can manually select the COM port you are using from the drop down list.

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BlackBerry Desktop Manager does not recognize the serial port you have selected as a valid port on your PC.

• Verify that the port you have selected is the port you have plugged the cradle into.
• Clicking Detect will automatically tell you the port number of your cradle.

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Some laptops may re-assign COM ports spontaneously. If you are using a laptop and it re-assigns the COM port you are using to connect your handheld, the connection will be broken. To find out what the COM port number is, go to the BlackBerry Desktop Manager, select Settings from the File menu, and click Detect.

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Try re-inserting the handheld and then removing it again. If that doesn't work, restart BlackBerry Desktop Manager. If you are finished working in BlackBerry Desktop Manager, you can simply close the program. It does not need to be running for messages to be redirected to your handheld.

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• Plug the cradle into the COM port you are selecting and place the handheld in it.
• Now try again to select the COM port.
• If you get the error message again, verify that you are using the COM port that you selected.
• If you aren't sure what port you are using, click Detect.

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No. The BlackBerry Enterprise Server offers a very stable environment specific to the Customers Microsoft Exchange Mail Service (Exchange Server 5.5/ 2000), Microsoft Outlook (Outlook 97/98/2000), and provides a dedicated link to the Wireless Carrier Networks.

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BES on Microsoft Exchange

- Server Requirements

• Windows NT® 4.0 (Service Pack 3 or higher)
• Microsoft Exchange 5.5 (recommended installation on a separate machine than the BlackBerry Enterprise Server Service)
• Microsoft Exchange Administrator 5.5 (Service Pack 4), on the BlackBerry Enterprise Server service machine, with access to the Microsoft Exchange server.

- User's Desktop Email Client

• Outlook 97/98/2000 (for synchronization on user's desktop only. NOT on BES machine.)

BES on Lotus Notes

- Server Requirements

• Windows NT® 4.0 server, Service Pack 3 or higher version and SP installed
• Domino Server® and Client 4.6 or higher version installed
• Ensure the Domino server is in the LocalDomainServers group

- Desktop Requirements

• Lotus Notes 4.5
• Lotus Notes 4.6
• Lotus Notes 5.0

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