|
|
|
How
does someone send me a personal message?
|
|
Will
I receive personal messages even if
I’ve turned off my eBay a-go-go
auction alerts?
|
|
What
is a message unit and how do they
work?
|
|
How
many message units will the eBay a-go-go
auction alerts use?
|
|
What
does "6 months / 2,000 message
units, whichever comes first"
mean?
|
|
How
do I know if I’m running out
of message units or time?
|
|
What
is a Personal Access Number?
|
|
What
kind of coverage do I get?
|
|
If
someone sends a message from outside
my coverage zone, is that considered
a Nationwide Now message?
|
|
What
do I do if I move from one state to
another? Will I be able to continue
my service and keep the same Personal
Access Number?
|
|
How
much does additional service cost?
|
|
What
if I don’t renew service right
away, can I renew in the future?
|
|
Can
I purchase additional service when
I place my initial order?
|
|
I
still have a message-unit balance,
but I want to purchase additional
service. Do I lose the balance?
|
|
What
happens if I don’t use all my
message units and my time expires?
|
|
Can
I activate and deactivate the optional
services at any time?
|
|
What
is Caller ID?
|
|
How
does Voice Mail work?
|
|
How
does Operator Dispatch service work?
|
|
Is
my pager covered under warranty if
I lose or damage it?
|
|
|
| Q.
|
How
does someone send me a personal message? |
| A.
|
Number
messages can be sent from any
telephone. Callers simply dial your
toll-free pager access number and
follow the prompts. They can send
up to 20 digits. Callers can send
you complete word messages
in the following ways:
- If
you have selected Operator Dispatch
service, callers enter 3# after
dialing your number to dictate
a message to a SkyTel operator.
The operator will then transmit
the message directly to your pager.
- Your
pager has its own Internet Email
address. If your contacts can
send an Email, they can address
it directly to your pager. The
address is your PIN@skytel.com.
(Your PIN is the last seven digits
of your Personal Toll-free Access
Number. If your Access Number
is 800-123-4567, your Internet
Email address is 1234567@skytel.com).
- Your
contacts can reach you through
the SkyTel web site. Visit www.skytel.com
and click on Send A Message. They
should enter your PIN in the first
field.
- You
and your callers can download
free SkyTel Messaging Software
from our web site. The software
allows anyone with a modem-equipped
computer (Windows or Mac) to send
messages directly to any SkyTel
pager. Go to www.skytel.com, then
click on Customer Service to locate
and download the software.
- If
your contact has SkyTel SkyWriter
service and a unit capable of
originating messages, they can
send you a message directly from
their pager. All they need is
your PIN.
- If
you have selected Voice Mail service,
voicemail messages can be sent
from any telephone. Callers simply
enter 2# after dialing
your number to leave a voice mail.
Callers can designate a voice
message as urgent if necessary.
Your pager will notify you with
a "Voice Message" or
"Voice Message Urgent"
alert.
|
|
|
| Q.
|
Will
I receive personal messages even if
I’ve turned off my eBay a-go-go
auction alerts? |
| A.
|
Yes.
Your personal messaging service is
completely independent from your eBay
notifications. |
|
|
| Q.
|
What
is a message unit and how do they
work? |
| A.
|
A message unit
consists of 10 characters (numbers,
letters, spaces or punctuation)
sent to your pager.
Message units work like the tickets
you buy at a theme park—At
the park, you start with a supply
of tickets and then trade them in
to play games and go on rides. Different
rides require different amounts
of tickets.
Message units work in the same
way. For example, a message sent
to your pager of up to 10 characters
uses one message unit, and one message
unit will be deducted from your
balance.
You’ll always know how many
message units you have left. Each
time you receive a message or auction
alert on your pager, your new unit
balance is shown at the end of the
message.
eBay News messages do not decrease
your message-unit balance.
|
|
|
| Q.
|
How
many message units will eBay a-go-go
auction alerts use? |
| A.
|
eBay
a-go-go auction alerts vary in length.
The first 25 characters of the description
will always be sent, along with the
entire price. On average, we estimate
that eBay a-go-go alerts will use
four message units per alert. |
|
|
| Q.
|
What
does "6 months / 2,000 message
units, whichever comes first"
mean? |
| A.
|
Your PrePaid message
units are good for the term of your
service (e.g. 2,000 units or 6 months
of service, whichever runs out first)
from the day you receive your eBay
pager.
Each time an eBay a-go-go auction
alert or a personal message is sent
to your pager, we deduct a certain
number of message units from your
balance for every ten characters
you receive (a character is any
letter, number, punctuation mark
or space). The number of message
units we deduct depends on the type
of message and where you are when
you receive it.
|
|
|
| Q.
|
How
do I know if I’m running out
of message units or time? |
| A.
|
If
you purchased an eBay or SkyTel PrePaid
pager on this site, your message-unit
balance is shown at the end of each
message you receive, so you’ll
never have to guess. If you’re
unsure, check the SkyTel
PrePaid Paging Service Instructions
for a telephone procedure, or send
us an Email at ebayagogosupport@mtel.com
When your message unit balance
reaches 30 message units, we’ll
send you a reminder page letting
you know your service is about to
expire. You will receive a second
reminder page when your message
unit balance reaches zero. We will
also notify you five (5) days prior
to your service expiration date.
|
|
|
| Q.
|
What
is a Personal Access Number? |
| A.
|
With
a Personal Toll-free Access Number,
callers dial your eBay pager directly
and have immediate access to your
SkyTel paging functions. This number
allows anyone in the U.S., Puerto
Rico or Canada to reach you, free
of charge. |
|
|
| Q.
|
What
kind of coverage do I get? |
| A.
|
When you purchase
your service, you’ll choose
one (1) SkyTel metro zone as your
home zone. A metro zone usually
covers several major cities in your
state, plus their surrounding suburbs.
If
you travel outside of your zone,
you can activate Nationwide Now®
by following the instructions in
the SkyTel
PrePaid Paging Service Instructions.
For more information on coverage,
visit the SkyTel web site (www.skytel.com)
and click on "Coverage Options
and Maps".
|
|
|
| Q.
|
If
someone sends a message from outside
my coverage zone, is that considered
a Nationwide Now message? |
| A.
|
No.
Coverage is for the pager, not your
callers. Your caller can be located
anywhere in the U.S. As long as you’re
in your Metro zone, you don’t
need to activate Nationwide Now. |
|
|
| Q.
|
What
do I do if I move from one state to
another? Will I be able to continue
my service and keep the same Personal
Access Number? |
| A.
|
If
you move to another state, you can
change your home Metro zone at no
charge and keep your current Personal
Access Number. To make these changes,
call the eBay a-go-go Customer Service
Center at 1-888-SKY-EBAY (1-888-759-3229). |
|
|
| Q.
|
How
much does additional service cost? |
| A.
|
You
currently have four options for purchasing
additional service:
$20 for 2 months of service or 500
message units;
$30 for 3 months of service or 1,000
message units;
$55 for 6 months of service or 2,000
message units; and
$100 for 12 months of service or 4,000
message units. |
|
|
| Q.
|
What
if I don’t renew service right
away, can I renew in the future? |
| A.
|
Yes.
If you renew within 3-months after
your expiration date, you can keep
your original personal access number.
If you renew outside of that 3-month
period, you will receive a new number.
If you elect to not renew your service,
make sure you change your eBay Email
address back to your "public"
address. |
|
|
| Q.
|
Can
I purchase additional service when
I place my initial order? |
| A.
|
Yes.
You have the opportunity of adding
more service when you make a pager
purchase. |
|
|
| Q.
|
I
still have a message-unit balance,
but I want to purchase additional
service. Do I lose the balance? |
| A.
|
Absolutely
not. If you add more service before
your initial time expires, any unused
message units will automatically roll
over to your new service term. However,
if you don’t want or need service,
you can let it expire and recharge
anytime with no activation fee.
To purchase additional service,
click on Purchase
More Service from any page.
|
|
|
| Q.
|
What
happens if I don’t use all my
message units and my time expires? |
| A.
|
You
will loose any remaining message units.
If
you let your service expire, be
sure to change your Email address
in your eBay user profile. Go to
http://cgi6.ebay.com/aw-cgi/eBayISAPI.dll?ChangeEmail
to make the change.
|
|
|
| Q.
|
Can
I activate and deactivate the optional
services at any time? |
| A.
|
Yes.
Caller ID, Voice Mail and Operator
Dispatch are all optional services
and can be turned on or off at your
discretion. Just send your request
via Email at ebayagogosupport@mtel.com
or call 1-888-SKY-EBAY (1-888-759-3229.)
There’s no charge to activate
these optional services. |
|
|
| Q.
|
What
is Caller ID? |
| A.
|
Caller
ID on your pager works just like Caller
ID on your telephone. When you receive
a number message or a voice mail notification,
the name listed for the caller’s
telephone follows the message. Caller
ID decreases your message-unit balance
by 1 unit per message in your Metro
zone, and 5 units per message when
Nationwide Now is activated, plus
the normal charge for words and numbers
sent. |
|
|
| Q.
|
How
does Voice Mail work? |
| A.
|
Your
callers can leave a detailed, confidential
voice message up to 60 seconds in
length, and you’ll receive a
"Voice Message" notification
on your pager. You then call your
Toll-Free Personal Access Number and
enter your Security Code to listen
to the message. A Voice Mail message
decreases your message-unit balance
by 5 units in your Metro zone, and
10 units when Nationwide Now is activated. |
|
|
| Q.
|
How
does Operator Dispatch service work? |
| A.
|
With
Operator Dispatch service, your caller
dictates a message to a SkyTel operator,
who then transmits the message to
your pager. Twenty (20) message units
are deducted for each Operator-dispatched
message, plus the normal charge for
words and numbers sent. |
|
|
| Q.
|
Is
my pager covered under warranty if
I loose or damage it? |
| A.
|
No.
The manufacturer warrants the pager
against defects in material and workmanship
under normal use. |
|
|