Send a Message:

I keep getting "Invalid Pin/Address" error messages. What am I doing wrong?  

Make sure you are typing the correct PIN. The PIN should be entered without any spaces or punctuation. Enter all digits including the toll-free prefix if applicable.

If you have included a PIN as a reply address, make sure that this number is valid as well.

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Is it possible to send to more than one person at a time when using the Send a Message form? 

Yes. When using the messaging form, separate the addresses using ";" (semi-colons). For example: 1234567;1234568

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For messages sent to SkyWriter® customers, is it possible to specify more than one device for the reply? 

Yes. Use the same method for specifying multiple recipients as described above. For example: my_address@my_email.com; 1234567

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How many people can I send to at one time?

It depends. A messaging group can contain, at most, 20 SkyWriter® addresses, and 50 addresses total. This means you can send a message to 20 SkyWriter® addresses and 30 SkyWord/SkyWord Plus addresses at the same time, or up to 50 SkyWord/SkyWord Plus addresses. Please note that Response addresses count as part of your 50.

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Why is it I can now only receive about 20 characters/numbers per message on my SkyWord or SkyWord Plus messaging unit?  

It's likely your company provided an alphanumeric pager but has only purchased "Numeric Service". This is a service we provide to your company that allows them to send you alphanumeric messages via a special code, but you can only receive numeric messages on the personal level. Until recently, this limitation was not applied to web messaging. If this is not the case with your SkyTel service, please contact Customer Service at 1-800-SKY-USER.

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I have a SkyWord Plus and a SkyWriter® pager with the same PIN. How do I send a message to each device type?

Add the device type to the end of the pin. To do this, add a comma and then a 1 for SkyWord, 2 for SkyWriter®, and 4 for SkyWord Plus. For example, to send to both a SkyWord Plus and a SkyWriter® device with the same pin, you can send to: 1234567,4;1234567,2

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What are "Custom Responses"?

Customers with the SkyReply® feature added to SkyWord Plus, or with SkyWriter® service have the ability to reply to the messages they receive. If you would like to provide the person with a list of possible responses, enter the responses in the fields provided when you click on Show Custom Responses. Responses should be 15 characters or less.

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Can I send a message to my pager just using email?  

Yes, send the email to: <Your Pin>@skytel.com.

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