SkyTel's New Resource iQ™ Platform Helps Customers
Increase Profitability of Fleets and other Mobile Assets
Resource iQ™ Provides Real-Time Business Insight into Fleet Performance and ROI
January 15, 2009 ... Herndon, VA ... Today, SkyTel launched its newest wireless mobile resource management (MRM) platform called Resource iQ™. Based on years of experience in machine-to-machine (M2M) solutions, this tool is differentiated from competitors' fleet management offerings through its delivery of custom data analysis and business intelligence. Resource iQ provides more than mapping and location monitoring. It gives business and government customers real-time strategic insight into the performance of vehicle fleets, workforces, and other mobile assets.
"Resource iQ helps customers reduce operating costs and maximize profitability by making the most of their remote, mobile assets," said Mark Hull, chief executive officer of SkyTel. "With Resource iQ, organizations can be sure that their resources in the field are delivering maximum value for their business."
Resource iQ combines user-friendly online software for managing fleets and analyzing performance metrics with the ability to integrate the system into backend business systems for true end-to-end functionality. Features such as industry-leading street and satellite mapping and a key performance indicators dashboard give dispatch operators the visibility they need to optimize routes, manage by exception, reduce overtime requirements and more to optimize mobile workforce performance. The end result is increased productivity, enhanced customer satisfaction and service levels, and reduced expenses.
Resource iQ features user-friendly online software for managing fleets and analyzing performance metrics. The software is easily integrated into backend business systems for true end-to-end functionality. Features such as industry-leading street and satellite mapping and a dashboard that provides key performance indicators give dispatch operators and management the visibility they need to optimize routes, manage by exception, reduce overtime requirements and optimize mobile workforce performance. The end result is increased productivity, enhanced customer satisfaction and service levels, and reduced expenses.
The most notable differentiator of Resource iQ™ is the iQ Expert. A hands-on dedicated expert will help customers fully leverage the service by establishing strategic goals and task plans with the customer's core operating groups. Companies will derive greater product benefit by having a hands on trained resource help them track month-to-month operational and business trends and improve performance across the fleet. iQ Experts will demonstrate how to convert automated, custom reporting and analytics into opportunities for meeting aggressive ROI goals. Additionally, consistent with SkyTel's long-standing commitment to providing robust customer support, the iQ Expert will conduct best practice education across the customer's organization and perform ongoing software-specific training as needed.
"Until now, customers were forced to settle for wireless MRM solutions that deliver reams of monitoring data with little guidance on what to do with it," said Hull. "Resource iQ is what the marketplace has been calling for ... an MRM solution that converts that data into actionable business intelligence. In this difficult economic environment, solutions like Resource iQ that focus on delivering ROI will have greater value for companies struggling to do more with less."
ABOUT SKYTEL
SkyTel provides industrial-grade wireless network connectivity and related services for machine-to-machine (M2M) applications that gather intelligence from remote devices and mobile resources to make them more efficient, productive and profitable. SkyTel is distinguished from other M2M providers by taking a network agnostic approach when delivering customer solutions while also leveraging its ownership of multiple nationwide narrowband data-only networks. SkyTel provides every component within the M2M value chain including data transport, devices, software, integration, and solutions expertise. SkyTel also continues to grow its respected wireless messaging and paging business, serving enterprise, mid-market and small businesses for over twenty years. The new SkyTel is the result of the SkyTel asset acquisition by Velocita Wireless and is part of United Wireless Holdings, Inc.