Control Tower™
Hospitals are under increased pressure to improve quality and cost of care and need a better way to manage their wireless data needs. Whether its enhancing wireless vital sign capture, automating chart retrieval or developing intelligent alert distribution systems, hospitals recognize that increased investments in their IT infrastructure will lead to major improvements in clinical quality and efficiency. In fact, mobile data is the fastest growing spend area for hospitals. It is estimated that 19% of hospitals are looking to add new broadcast messaging applications alone.
However, the hospital environment poses some unique communications challenges. Hospitals need the ability to connect with scheduled on-call staff to ensure they can reach the right medical personnel during the right shift. When sending medical care emergency alerts, every second of response time matters. Hospitals need the ability to send and deliver critical messages in less than 30 seconds across the organization to targeted response teams. These challenges are compounded by the fact that cell phones can’t be used in some sections of the hospital due to a combination of equipment and patient privacy. And, while hospitals are required to be prepared for disaster response, including robust communication plans for staff, they also demand low cost solutions, as many are challenged with thin margins and budgetary constraints.
Introducing SkyTel Control Tower, a suite of messaging tools that enables hospitals to manage critical communications in a cost effective manner. As the name Control Tower suggests, this suite of applications manages very complex, ultra-critical communications that achieve success by knowing who is where at all times and managing resources accordingly to save lives.
Featured components include the ability to:
Broadcast Critical Messages
- Send an alert message out to the entire hospital simultaneously, managed online
- Reach pagers, traditional phones (text converted to voice), emails, cell phones (SMS)
Manage On-Call Staff Communications More Efficiently
- Enter the on-call group’s schedule online, publish one address for the group and automatically direct critical messages to the right individual on-call
Manage Messages Centrally
- Online communications hub to contact anyone in the organization with a SkyTel pager or IP enabled device
- Automatically escalate, forward or auto-reply to messages based on selected criteria (e.g., no delivery receipt)
- Monitor 2-Way message delivery receipt and response; log all messages
Easily Implement and Integrate
- Local support to facilitate network integration
- Onsite assistance to test, distribute and activate pagers
- Integrates easily into existing PBX, Nurse Call, Xtend, Amcom and other platforms
Most importantly, there are three distinguishing advantages of Control Tower™ over other messaging solutions in the marketplace:
- Text to voice capability
- Delivery/read confirmation
- SkyTel’s industry-leading customer service
Plus Control Tower™ will be offered at a flat annual fee structure for the full product suite for unlimited utilization, helping hospitals manage their tight budgets.