Products & Services:

Service Options - Message to Phone Service - FAQ

What SkyTel devices support sending Message to Phone messages?
How do I send a Message to Phone message? 
What are examples of valid Name@Phone# addresses for Message to Phone? 
How will I be identified to the call recipient as the message sender? 
Do I need to enter a "1" for long distance numbers?
Do I have to worry about certain numbers being blocked? 
Will the SkyTel system perform a series of retries if the phone line is busy? 
What special characters, numbers, or abbreviations will Message to Phone support in the reading of the message? 
How can a recipient reply to a message? 

 


 

What SkyTel devices support sending Message to Phone messages?
Any unit that can originate and send text messages or email can use the Message to Phone feature. These include: RIM 957 for BlackBerry by SkyTel service; Motorola P935, P930, 2000, 2000X and T900 for SkyWriter® service; Glenayre AccessLink and AccessLink II for SkyWriter® service.

Back to top
 

How do I send a Message to Phone message? 
In your unit address book, create an address in the following format: Name@PhoneNumber. (Example: JohnDoe@1235551212)
  1. Create a message on your unit. 
  2. Address the message to the newly created address and send. 
  3. The System receives the message and dials the specified phone number. 
  4. When the phone is answered, the recipient is prompted with instructions on how to play the message. 

Back to top
 

What are examples of valid Name@Phone# addresses for Message to Phone? 
FirstName@Phone# = [oliver@2223334444]
FirstName LastName@Phone#= [Oliver Cash@2223334444] 
FirstName_LastName@Phone# = [Oliver_Cash@2223334444] 

Back to top
 

How will I be identified to the call recipient as the message sender? 
If you have recorded a "name greeting" for your PIN, the call recipient will hear your name in your voice upon receiving a Message to Phone message. For instructions, see your SkyTel Service Manual.

If you haven't recorded your name, your SkyTel PIN will be read.

Back to top
 

Do I need to enter a "1" for long distance numbers? 
No, you only need to enter the 10-digit phone number. If you do add a "1" the SkyTel System will still be able to send the message. 

Back to top
 

Do I have to worry about certain numbers being blocked? 
Toll-free numbers (800, 888, 877, etc.) and 900 numbers are blocked due to telecomm tariff issues with carriers and cost. If you send a message to a blocked number, you'll get the following status message: "Cannot send messages to this area-code."

Back to top
 

Will the SkyTel system perform a series of retries if the phone line is busy?
Yes. The System will attempt to call a phone number three times with a one-minute interval between each try.

Back to top
 

What special characters, numbers, or abbreviations will Message to Phone support in the reading of the message? 
Long numbers will be read number-by-number. For example, "5551212" will be read as "five five five one two one two" 

"I have a msg 4 u" will be read as "I have a m-s-g for you." 

Back to top
 

How can a recipient reply to a message? 
Message to Phone recipients can use any of your SkyTel phone messaging options to reply to your message: they can leave a numeric page, or use SkyTel voice mail or Operator Dispatch if you subscribe to those options.

After listening to the message, the call recipient will receive instructions on how to reply, such as:

Press * to replay the message, or 
Press 2 to reply to the message. 

If the recipient presses 2, they will be automatically routed to your available SkyTel phone messaging options to leave their reply. They can reply with a numeric page or, depending on the options you've added to your service, they can leave a private voice message or dictate their reply to a SkyTel operator who will forward the text directly to your unit.

Back to top